Carlos Duque Resume carlos@duque.net

SKILLS
  • Operations/Production management, project planning, client relationships and quality assurance. Hands-on support and lead teams maintaining multiple web sites. Excellent understanding of cross platform/browser issues. Extensive experience writing and cleaning HTML and related languages, repurpose of non-web formated documents (ie, quark, word), and creating/optimizing graphic assets for web use.
TECHNICAL EXPERTISE
  • Languages/Technologies: Applied to the Front End development: JSP, ASP, PHP, SQL, CGI, JavaScript, CSS, DHTML
  • Platforms: Windows 2000, NT, Macintosh, Linux
  • Software: HomeSite, BBedit, Fireworks, PhotoShop, ImageReady, Debabelizer, Visio, FTP, Telnet and many others.
  • Packaged Applications: Engage Accipiter, AdManager, Accrue Insight Web Site analysis, WebTrends Enterprise Suite, Dynabase CMS, Visual Source Safe, CVS.
EXPERIENCE
Since the nature of the web is so dynamic and sites built today change tomorrow, please visit my online portfolio at http://webworks.duque.net for samples of my previous work.
  • Customer Experience Operations (CE Ops) Manager, Scient Corporation., San Francisco, CA. November 1999 to August 2001. New service business plan development, succesfull launching of the new service. Internal evangelization of new service. Customer Experience Operations Team Technical lead. Developed beta version of a proprietary content delivery tool. Managed extranet project. New graphic assets management, creation and optimization, job candidate interviewing, direct contact with clients. Sample projects I have been involved in:
    • Sephora.com: Managed post-launch Customer Experience Operations.
      • Technical lead of Customer Experience Operations team for the project
      • Conducted design needs and recommendation meetings with high-level client staff
      • Creation of four different design directions of graphic and html assets for client approval
      • Html wireframes for client approval
      • Final graphic and html asset creation for new areas of the site
      • Worked with client staff on text and content creation for new areas
    • Sageo.com: Post-launch Customer Experience Operations.
      • Implementation CE Ops technical Knowledge Transfer lead
      • Existing and new graphic assets management and creation
      • Optimization of all jpeg images, other graphic elements, and html code, to improve page-loading time
      • Front end JSP change requests production and merging into CMS
      • XML change requests production and merging into CMS
      • CE visual design and Front end technology advice to client staff
    • Scient.com: Managed and produced JSP, ASP, and html post-launch Customer Experience Operations.
      • Production of JSP, ASP, and html
      • Graphic asset creation and modification
      • Content management
      • Contractors Management
  • On-line Ad Master, Miller Freeman Inc., San Francisco, CA. September 1997 to November 1999. Advertising implementation (Ad spec development, supervising, tracking and posting of advertising banners) for more than one hundred Miller Freeman Inc., web sites. Stats package administration across all Miller Freeman Inc, sites (Managing user access and support to the stats server). Designing of interface, execution , testing and implementation of new web sites. Update and maintenance of current sites. Some of the sites I worked on:
    • Computertelephony.com: Advertising implementation and maintenance.
    • Networkmagazine.com: Overall layout design (used from 1997-April 1998).
    • Directories.mfi.com: Repurpose print directories content to create online versions.
    • msj.com: Advertising implementation and maintenance.
    • Systemsmgmt.com: Reuters and PR newsfeed.
    • ti-dsp.com: Design interface, execution, testing and implementation of web site. This site was contracted to Miller Freeman by Texas Instruments

  • Web Developer (Independent Contractor) , San Francisco, CA. September 1996 to September 1997   Worked on long term assignments for Miller Freeman Inc. Developed web-based searchable databases, page layouts, banner design, site updates and web authoring for different Miller Freeman Internet publications.

    EDUCATION

    • San Jose State University, San Jose, California. 1993 to 1995 B.S. Advertising, Business minor with concentration in marketing.
    • Politecnico GranColombiano, Bogota, Colombia, South America. 1986-1989 A.A. Financial Administration.
    Excellent references provided upon request.


    © 1997, 1998, 1999, 2000, 2001, 2002 Carlos Duque. http://webworks.duque.net